Eligibility: Refunds are only applicable if the issue is caused by Lyre Cloud Hosting (e.g., technical failures beyond user control).

Processing Time: If eligible, refunds will be credited within 48 hours of approval.

Non-Refundable Cases: Refunds are not provided for user-caused issues, misuse, or violations of our Terms of Service.

Chargebacks & Disputes: Initiating chargebacks without contacting our support first may result in account suspension.

Request Procedure: Refund requests must be submitted through our support system with valid reasoning and proof of issue.